Issue with "Forgot Password" Screen - Axpert Web 11.x https://developer.agile-labs.com/community/axpertweb11/issue-with-forgot-password-screen/ Agile Developer Discussion Board en Tue, 12 May 2026 21:03:40 +0000 wpForo 60 RE: Issue with "Forgot Password" Screen https://developer.agile-labs.com/community/axpertweb11/issue-with-forgot-password-screen/#post-18825 Fri, 31 Jan 2025 06:23:16 +0000 Please verify the email ID in the User Management section. If it is not assigned, kindly assign it and check again.

]]> Axpert Web 11.x Axpert Support https://developer.agile-labs.com/community/axpertweb11/issue-with-forgot-password-screen/#post-18825 RE: Issue with "Forgot Password" Screen https://developer.agile-labs.com/community/axpertweb11/issue-with-forgot-password-screen/#post-18824 Fri, 31 Jan 2025 06:17:33 +0000 I have verified that both the admin and the user for whom I want to reset the password have an assigned email. However, the Axpert Configuration screen does not contain any mail setting information. Could this be the cause of the issue?

]]> Axpert Web 11.x Banupriya https://developer.agile-labs.com/community/axpertweb11/issue-with-forgot-password-screen/#post-18824 RE: Issue with "Forgot Password" Screen https://developer.agile-labs.com/community/axpertweb11/issue-with-forgot-password-screen/#post-18823 Fri, 31 Jan 2025 06:16:14 +0000 Kindly verify whether the email ID is available for both the admin and the user you are attempting to log in with.

]]> Axpert Web 11.x Axpert Support https://developer.agile-labs.com/community/axpertweb11/issue-with-forgot-password-screen/#post-18823 Issue with "Forgot Password" Screen https://developer.agile-labs.com/community/axpertweb11/issue-with-forgot-password-screen/#post-18822 Fri, 31 Jan 2025 06:14:00 +0000 I wanted to bring to your attention an issue with the "Forgot Password" screen on the MPSUPPORT portal, which currently appears to be non-functional. I am unable to reset the password due to the following reasons:

1. The email field is not being fetched from the user table and remains read-only.
2. Upon inspecting via developer tools, I was unable to locate the relevant struct.
Could you please assist in resolving this issue at the earliest? Your support would be greatly appreciated.

]]> Axpert Web 11.x Banupriya https://developer.agile-labs.com/community/axpertweb11/issue-with-forgot-password-screen/#post-18822