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Issue with File Dow...
 
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Issue with File Downloading from Database

4 Posts
2 Users
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Posts: 599
Topic starter
(@banupriya)
Noble Member
Joined: 1 year ago

Please find the attached documents outlining the variables that have already been created. We are currently encountering an issue where some files are saved in the designated folder, while others are stored in the database. However, files stored in the database are not downloading properly, and an empty page is displayed when attempting to access them. We request that you prioritize investigating and resolving this issue, as it is impacting our operations.

3 Replies
Posts: 592
Admin
(@axpertsupport)
Honorable Member
Joined: 1 year ago

Could you kindly verify if the folder has the necessary permissions and confirm whether you are able to access the file at the specified physical path?

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Posts: 599
Topic starter
(@banupriya)
Noble Member
Joined: 1 year ago

All steps have been completed. Some files are saved with a file path, while others are stored in the database. After creating the necessary variables, the files need to be saved to the file server. Could you please connect and verify?

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Posts: 592
Admin
(@axpertsupport)
Honorable Member
Joined: 1 year ago

As discussed, please obtain the file from the user, upload it using their login credentials, and verify its integrity. The file may not have uploaded correctly or could be corrupted. Kindly attempt to upload it again using the user's credentials and check. If the issue persists, we will connect to investigate further.

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