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Request for Support to Enable Developer Option in Lankem Web Version

4 Posts
2 Users
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Posts: 599
Topic starter
(@banupriya)
Noble Member
Joined: 1 year ago

We seek your assistance in enabling the Developer Option in the Lankem Web Version. For reference, in the Tea Trends Web Version, clicking on the Developer Option successfully displays the desired screen. However, in the Lankem Web Version, attempting to access the Developer Option results in the error shown below. We have already attempted this using the default Admin user but encountered the same issue. The system's database is MSSQL.

3 Replies
Posts: 592
Admin
(@axpertsupport)
Honorable Member
Joined: 1 year ago

From the attached file analysis, we observed that the admin username is not linked to the default role. Typically, the admin role should be associated with the default role. Kindly map the admin role to the default role and verify the admin login. This should address and resolve the issue.

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Posts: 599
Topic starter
(@banupriya)
Noble Member
Joined: 1 year ago

Following your instructions, we successfully mapped the admin user to the default role, and the AXP Manager is now functioning correctly. However, a new issue has arisen. After implementing this change, we are unable to log in to the web interface using only the Admin credentials. This problem occurred subsequent to the adjustment. We kindly request your guidance to resolve this matter. For your reference, please find the attached screenshot and trace file below.

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Posts: 592
Admin
(@axpertsupport)
Honorable Member
Joined: 1 year ago

It appears that the default role is missing from the axusergroup table. Please refer to another schema and compare the axuser, axusergroup, and axuserlevelgroup tables for the admin username. Make the necessary adjustments based on the comparison, and this should resolve the issue.

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