[Solved] Issue with Axpert Web 11.3 Version - Redis Server Connection Error

Axpert Web 11.x

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Banupriya

Topic starter

Jul 17, 2024 8:12 am

(@banupriya)

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Joined: 2 years ago

We are encountering a problem with the live instance of Axpert web version 11.3. We are unable to clear the in-database memory due to an error indicating 'Unable to connect to Redis Server.' Attached are screenshots for your reference.

Issue-with-Axpert-Web-11.3-Version-Redis-Server-Connection-Error.docx

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Axpert Support

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Jul 17, 2024 8:15 am

(@axpertsupport)

Honorable Member

Joined: 2 years ago

The cause of this issue is the absence of Redis connection details in the web.config file. Please refer to the following link for instructions on how to enable this feature and update the configuration accordingly:

https://axpertsupport.zohodesk.in/portal/en/kb/articles/how-to-enable-lakh-format-in-axpert

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[Solved] Issue with Axpert Web 11.3 Version - Redis Server Connection Error