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Issue with Screen Loading in Axpert

5 Posts
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Posts: 609
Topic starter
(@banupriya)
Noble Member
Joined: 2 years ago

In Axpert version 10.9, while searching, some screens load successfully while others fail to load, displaying the attached error message. Please find the screenshot attached for your reference.
Axpert Version: 10.9


4 Replies
Posts: 602
Admin
(@axpertsupport)
Honorable Member
Joined: 2 years ago

As discussed, we have already contacted the product team for further guidance. Once we receive their input, we will promptly share the solution with you. The product team requires a dump to proceed. Could you kindly provide it? We will forward it to them, and they will work on a fix for the issue.


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Posts: 609
Topic starter
(@banupriya)
Noble Member
Joined: 2 years ago

Will the product team connect to investigate the issue? If they are unable to resolve it, we will escalate it to management and provide the dump accordingly.


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Posts: 602
Admin
(@axpertsupport)
Honorable Member
Joined: 2 years ago

You can create a dummy schema, connect it to the Axpert application, and import some of the structs that are experiencing issues. Once you've checked if the issue persists in the dummy schema, kindly share the dump with us.


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Posts: 609
Topic starter
(@banupriya)
Noble Member
Joined: 2 years ago

We will create a dummy schema, conduct the necessary checks, and provide you with an update.


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