Login Issue with UAT Access via Web

Axpert Web 11.x

Last Post by Axpert Support 9 months ago

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Posts: 609

Banupriya

Topic starter

Dec 18, 2024 8:26 am

(@banupriya)

Noble Member

Joined: 2 years ago

I am facing a login issue while accessing the USL UAT via the web. Attached are the necessary file for your reference.

3 Replies

Posts: 602

Axpert Support

Admin

Dec 18, 2024 8:26 am

(@axpertsupport)

Honorable Member

Joined: 2 years ago

As discussed during the Teams meeting, please execute the delete script (`DELETE FROM connections`). The trace file indicates two errors, suggesting that the script may not have been executed successfully. Kindly run the script again and verify if the issue is resolved. If the issue persists, please share the latest trace file for further analysis.

Posts: 609

Banupriya

Topic starter

Dec 18, 2024 8:27 am

(@banupriya)

Noble Member

Joined: 2 years ago

I have executed the delete script as instructed, but the login issue remains unresolved. Can you please look into it and let me know any further steps to follow.

Posts: 602

Axpert Support

Admin

Dec 18, 2024 8:29 am

(@axpertsupport)

Honorable Member

Joined: 2 years ago

Kindly verify the total count in the axusers table for both the live and UAT schemas.

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Login Issue with UAT Access via Web