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Unable to enter 3rd row record in the location tab.

4 Posts
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Posts: 609
Topic starter
(@banupriya)
Noble Member
Joined: 2 years ago

The loading symbol appears for an extended period. After entering data in the third row, the record does not display in the row when pressing the tab key to move to the fourth row.

Steps to Reproduce:

1.Login to Application
2.Search User login screen
3.Click Allowed Location tab and try to enter 3rd row record.


3 Replies
Posts: 602
Admin
(@axpertsupport)
Honorable Member
Joined: 2 years ago

This appears to be an unusual scenario on the web. The grid-to-grid dependency is implemented at two levels, and the workaround involves simplifying the configuration to eliminate the additional level. For instance, you can manage company and branch data within a single grid, and then use the selected branch from that grid to reference locations.

If this workaround proves too complex, we should submit a ticket to the Product team for a resolution.

Please provide the trace file (autocomplete data for the location field) for our reference.


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Posts: 602
Admin
(@axpertsupport)
Honorable Member
Joined: 2 years ago

Please find the autocomplete-location trace file attached.

I used the following query for the location, without referencing the branch tab for parameters. However, the loading issue persists in the location tab:

SELECT a0.locationid, a0.locationname
FROM location a0
WHERE a0.branch = 21259000000000
AND (a0.inactive = 'F' OR :recordid > 0)
ORDER BY 2

After loading the fourth row and clicking the location dropdown, the data appears in the left corner of the structure.


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Posts: 602
Admin
(@axpertsupport)
Honorable Member
Joined: 2 years ago

The reported issue has been assigned to the Product team. They recommend reviewing the definition with the relevant pm.


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